Shipping policy

BEAUTY BAE™ SHIPPING & DELIVERY POLICY

Last Updated: 16 August 2026

Thank you for choosing Beauty Bae™.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered within South Africa.

By placing an order through our website, you acknowledge and agree to the terms of this policy, subject always to your rights under applicable South African law.

1. SHIPPING WITHIN SOUTH AFRICA

Beauty Bae™ currently delivers orders within South Africa using Aramex Store-to-Door delivery services.

Our standard estimated delivery timeframe is:

8–11 BUSINESS DAYS

The estimated delivery period begins once your order has been successfully processed and handed over to the courier.

Business days exclude Saturdays, Sundays and South African public holidays.

Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

2. ORDER PROCESSING

Orders are generally processed after successful payment has been received.

Please allow reasonable processing time before your parcel is handed to the courier.

Once your order has been dispatched, you may receive tracking information where available.

Please ensure that the delivery address, contact number and other information provided during checkout are accurate.

Beauty Bae™ cannot be held responsible for delays, failed delivery attempts or additional costs resulting from incorrect or incomplete information supplied by the customer, to the extent permitted by law.

3. ARAMEX STORE-TO-DOOR

Beauty Bae™ uses Aramex Store-to-Door for deliveries.

Once an order has been handed to Aramex, the courier is responsible for the physical transportation and delivery of the parcel.

Courier tracking information may be used to monitor the progress of your delivery.

Where appropriate, Beauty Bae™ may assist customers in communicating with the courier regarding delivery issues.

4. DELIVERY DELAYS

Our standard estimated delivery timeframe is 8–11 business days.

While we work to ensure that orders are dispatched and delivered as efficiently as reasonably possible, circumstances outside of Beauty Bae™'s reasonable control may occasionally cause delays.

These may include, for example:

  • Courier delays;

  • Incorrect or incomplete delivery information;

  • Failed delivery attempts;

  • Severe weather;

  • Natural disasters;

  • Road closures;

  • Public holidays;

  • Industrial action;

  • Customs or regulatory issues where applicable;

  • Unexpected courier or logistical disruptions;

  • High-volume periods;

  • Security-related disruptions; or

  • Other events outside our reasonable control.

To the extent permitted by applicable South African law, Beauty Bae™ will not be responsible for losses caused solely by delays or disruptions outside our reasonable control.

However, nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited under South African law.

If your order is experiencing an unexpected delay, please contact us and we will reasonably assist you in investigating the status of the shipment.

5. DELIVERY DATE ESTIMATES

The 8–11 business day timeframe is an estimated delivery period and should not be interpreted as an absolute guarantee.

Occasional delays can occur within the courier network even where Beauty Bae™ has correctly processed and dispatched the order.

Where a delay is caused by Beauty Bae™ rather than the courier or another external circumstance, we will work with you to resolve the issue in accordance with applicable law.

6. TRACKING YOUR ORDER

Where tracking is available, tracking information will be provided to the customer after dispatch.

Customers should use the tracking information provided to monitor their parcel.

If your tracking information has not updated for an unusually long period, please contact Beauty Bae™ so that we can assist with investigating the shipment.

7. FAILED DELIVERY ATTEMPTS

Aramex may make delivery attempts using the contact and address information provided with the order.

Customers should ensure that someone is reasonably available to receive the parcel or follow any instructions provided by the courier.

If delivery fails because:

  • nobody is available to receive the parcel;

  • the delivery address is incorrect;

  • the address is incomplete;

  • the customer cannot be contacted;

  • the customer refuses delivery; or

  • the customer otherwise prevents delivery,

additional delivery arrangements or costs may arise.

Where permitted by law, the customer may be responsible for reasonable additional costs directly resulting from such circumstances.

8. INCORRECT DELIVERY INFORMATION

Please carefully check your delivery information before completing your order.

Beauty Bae™ cannot guarantee that an address can be changed after an order has been dispatched.

If you realise that you have entered an incorrect address, contact us as soon as possible.

Where an order has already been handed to the courier, we may be unable to change the delivery address.

Any additional courier costs resulting from customer-provided incorrect or incomplete information may, where permitted by law, be payable by the customer.

9. LOST OR MISSING PARCELS

If your parcel appears to have been lost in transit, please contact Beauty Bae™.

We may liaise with Aramex to investigate the shipment.

Customers should not independently assume that a parcel has been lost merely because tracking has not updated for a short period, as courier tracking information may occasionally take time to update.

Where a parcel is confirmed as lost and Beauty Bae™ is legally responsible for the resulting remedy, we will provide the applicable remedy in accordance with South African law.

10. DAMAGED PARCELS

If your parcel arrives visibly damaged, please take photographs of the parcel and its contents before disposing of any packaging.

Contact Beauty Bae™ as soon as reasonably possible with:

  • Your order number;

  • Photographs of the parcel;

  • Photographs of the damaged product; and

  • A description of the damage.

We will investigate the matter and, where applicable, provide the remedy required by South African law.

11. DELIVERY TO THE ADDRESS PROVIDED

Beauty Bae™ relies on the delivery information supplied by the customer at checkout.

We are not responsible for delivery problems caused by incorrect, incomplete or misleading information supplied by the customer, to the extent permitted by applicable law.

Please double-check your:

  • Full name;

  • Street address;

  • Unit or apartment number;

  • Suburb;

  • City/town;

  • Postal code; and

  • Mobile telephone number.

12. SHIPPING FEES

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Beauty Bae™ reserves the right to change shipping charges from time to time, provided that the applicable price is clearly disclosed before the customer completes the purchase.

13. INTERNATIONAL SHIPPING

Unless expressly stated otherwise on our website, Beauty Bae™ currently offers delivery within South Africa only.

International delivery is not currently guaranteed or offered as a standard service.

14. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate delivery information and for reasonably assisting the courier in completing delivery.

Beauty Bae™ is not responsible, to the extent permitted by law, for delivery failures caused by circumstances that are reasonably attributable to the customer.

15. UNFORESEEABLE EVENTS

Beauty Bae™ will not be responsible for failure or delay in performing an obligation where the failure or delay is caused by circumstances genuinely outside our reasonable control, provided that nothing in this clause excludes a consumer remedy or legal responsibility that cannot lawfully be excluded.

Where reasonably possible, Beauty Bae™ will take reasonable steps to minimise the effect of such circumstances and assist customers affected by significant delivery disruptions.

16. YOUR STATUTORY RIGHTS

Nothing in this Shipping & Delivery Policy is intended to remove, restrict or waive any rights you may have under applicable South African legislation, including applicable provisions of the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Where mandatory South African law provides a consumer with a right or remedy, that right or remedy will apply regardless of anything contained in this policy.

17. CONTACT US

If you have questions regarding your delivery, please contact Beauty Bae™ using the customer-service details displayed on our website.

Please include your order number when contacting us.

Beauty Bae™
South Africa
Customer Support: [INSERT YOUR EMAIL ADDRESS]
Website: [INSERT YOUR WEBSITE URL]

IMPORTANT NOTICE

The delivery timeframe of 8–11 business days is an estimated timeframe and not a blanket exclusion of liability for every possible delay.

Beauty Bae™ will comply with applicable South African consumer-protection legislation and will not use this policy to exclude a remedy that cannot legally be excluded.